The Transformed Operator : A Profile

Introduction
Operators around the world are transforming their businesses in the face of challenging new market conditions. However, operators are moving at different speeds and focusing on different areas in their transformation activities.

Highlights
One common theme among telcos is clear - they are all looking to provide an efficient next-generation network on which they can offer high-quality value-added services (VASs) to their customers. Telecoms operators are faced with a string of challenges from defending their core fixed revenues to generating growth from new wave services and international operations.

Reasons to Purchase
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Table of Contents :
Executive summary

In a nutshell
Ovum view
A brief history of Transop
Overview
Liberalisation and opening of the market
Dominant position in the mobile market slowly eroded
Falling prices, challenging competition
Transformation 2010
A plan for transformation
Organisational transformation
Core business evaluation
Network transformation
Service delivery transformation
IT transformation
Customer transformation
Cost reduction programmes
Organisational transformation
Adopting a customer-centric structure
Core business evaluation
Identifying core competencies
Network transformation
The roadmap to an all-IP network
Service delivery transformation
A new service delivery infrastructure
IT transformation
Outsource IT services
The factory
Customer-centric business transformation
Right services at the right time to the
Cost-reduction programmes
Cutting capital and operating expenditure
Timelines
The challenge of parallel initiatives
Business benefits
Improvements after transformation
Epilogue
A transformation scorecard
A caveat

List of Tables

Table 1: Transops improvements in key areas following transformation

List of Figures

Figure 1: Organisational transformation at Transop
Figure 2: Timeline for transformation projects

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