Telephone calls are important to any organization. This might be for enquiry of products, clarifications, understanding status, or even complaints about something not in order. However, responding manually to all these calls require a sizable setup and workforce. But the real concern is the wait period for callers. Many times, the callers do not need more than a minute or two. But they need to stay tuned and wait until the support executive finishes the connected call and is available to speak. This becomes a concern when there are hundreds and thousands of callers every day. The wastage of time is voluminous and the money spent on waiting for the call to get through is huge.
Simple Solutions to Nagging Problems Interactive Voice Response!
This is an automated, server based response system which becomes pivotal for organizations with huge number of callers. The system is connected to central server from where it fetches the required data requested by the callers. Primary means of interaction are telephone keypad or voice instructions in advanced systems. The callers call gets connected to the system, gets answered automatically and a recorded voice welcomes the caller with several options like preferred language choice and later with other concerned menu options. Now, every organization will have a different set of requirements of further menu options and likely it will not be same for two organizations. The responses are customizable and offer a variety of options of interaction.
Hosted IVR Solutions Saving Huge!
The system is linked to a server, the callers call gets well responded in a respectable time frame.